Refund and Return policy

  1. 1. BACKGROUND

24optionsforextrade guarantees to any its User his/her right for refund, in case if such User is not satisfied with the quality of the provided Services. Furthermore, 24optionsforextrade declares that its User has the right to change his/her mind in case if the User’s Account was already funded and to request his/her Funds to be returned. Every Refund and Return are treated by 24optionsforextrade with reasonable care and skill.

    1. 2. GENERAL CONDITIONS

    1. 1. The User who has paid for the 24optionsforextrade Services, i.e. paid a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.

    2. 2. Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, 24optionsforextrade shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

    3. 3. In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the 24optionsforextrade support address.

    4. 4. You can obtain the Refund/Return Form under request sent to support@24optionsforextrade.

    5. 5 To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by 24optionsforextrade. In such case, 24optionsforextrade may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the 24optionsforextrade request or in case of any doubts as to authenticity of provided documents, 24optionsforextrade shall be entitled to decline the User’s Refund/Return request.

    6. 6 24optionsforextrade shall process the User’s Refund Form/Return Form as soon as is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, 24optionsforextrade shall notify the User on the outcome of the request in accordance with the timescales set out herein.

    7. 7 Refund/Return request will only be approved or declined after meticulous verification made by 24optionsforextrade.

    8. 8 NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

    1. 3. REFUND ELIGIBILITY CRITERIA

    (i)

    All requests for Refund will only be accepted where notice is received by 24optionsforextrade no later than forty-eight (48) hours after made Transaction.

    (ii) Notice mentioned in para (i) above should be provided to 24optionsforextrade by completing Refund Form.

    (iii) Completed Refund Form should be sent to the 24optionsforextrade electronic address with ' Refund Request’ in the subject line.

    1. 4. RETURN ELIGIBILITY CRITERIA

    (i) All requests for Refund should be provided to 24optionsforextrade by completing Return Form.

    (ii) Completed Return Form should be sent to the 24optionsforextrade electronic address with 'Return Request’ in the subject line.

    (iii) 24optionsforextrade provides the Refund/Return using the same means of payment as the User used to pay, unless the User expressly agrees otherwise.

    1. 5. PROCESSING TIMELINE

      Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, 24optionsforextrade shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.

      24optionsforextrade shall notify the User by e-mail on its final decision regarding Refund/Return:

      • within fifteen (15) Business Days following the receipt of the last requested additional document or information;
      • within twenty (20) Business Days following the receipt of Refund Form/Return Form if no further information or document is requested .

      Refund/Return will be processed without undue delay, and in any event within fourteen (14) days beginning with the day on which the 24optionsforextrade agrees that the User is entitled to a Refund/Return.

      The User will have no Refund/Return :

      • When requested by 24optionsforextrade to do so, the User fails to provide 24optionsforextrade with information or/and document(s) within the terms set herein.
      • If 24optionsforextrade suspects that the User has, or is, engaged in, or have in any way been involved in, fraudulent or illegal activity, including Prohibited Conduct.
      • There is no ground for Refund/Return.

      NOTE: 24optionsforextrade reserves the right to lock the User’s Funds while Refund/Return investigation is in process, which means that the Funds could be inaccessible during such investigation.

    If you have any questions about this Agreements, please contact us at legal@24optionsforextrade.com